Visit the Concentrix + Webhelp exhibit to see a short demo of CX Bridge – the process intelligence and mining solution for integrating and optimizing front- and back-end CX processes. See an example of how CX Bridge helps to identify process problems associated with a customer “Where is my order?” inquiry and identifies and corrects issues in order processing and management for customer experience and the supply chain. The result is an improved customer satisfaction and reduced costs and increased profitability for the brand.