Name
Process Intelligence for ITSM
Date & Time
Tuesday, November 14, 2023, 3:00 PM - 3:30 PM
Nitay Caspi swathi Devireddy Anna Moro
Description

IT departments are increasingly being asked to optimize services. Learn how you can use Celonis to unlock value opportunities in your ITSM process, like frequently reassigned tickets or aging ticket backlogs, and achieve operational excellence. Hear how ABB Information Systems (‘IS’) successfully pioneered Celonis for ITSM and dramatically cut cycle times.

Location Name
Gate B7
Session Type
IT Track