Re-inventing baggage processes at Lufthansa Group
Date & Time
Tuesday, November 14, 2023, 12:15 PM - 12:45 PM
Maximilian Hoffmann Patrick Schroeder

Lufthansa Group is tackling resource bottlenecks in aviation with Celonis. Maximilian Hoffmann, Senior Manager Operations Performance, and Patrick Schröder, Product Owner Data-Driven Operations, share how the company uses Celonis to gain a detailed understanding of current baggage operations and manage resources more efficiently. Learn how they use Action Flows and email alerts to improve communication, streamline customer service, and reduce the burden on both front and back office teams.

Location Name
Gate B5
Session Type
Customer Session