“Doing the right things while doing things right.” That’s the motto guiding Ingka's CoE journey. The IKEA retailer is using Celonis to connect strategic goals to operational reality in an unbiased way. The results: benefits across the top, bottom, and green line, less waste, and a stronger foundation to continue to grow. Tim Hills, Process and Data Insights Development Manager, shares their journey from pain to gain in ongoing use cases, and how these learnings are being used to scale process mining across the organization.