Name
Roundtable: Data-Driven Delight: Transforming CX with Process Mining
Date & Time
Tuesday, June 3, 2025, 3:15 PM - 4:00 PM
Description
Discover how process mining revolutionizes customer experience by replacing subjective opinions with concrete, data-driven insights. Learn how it maps every customer touchpoint and cross-business process, revealing hidden CX bottlenecks and optimization opportunities.