Airlines know travelers shouldn’t have to pack patience. Learn how Lufthansa made its baggage handling process resilient against disruption and ready for tomorrow’s airport automation technologies. Take a seat and see how the Lufthansa Ops Performance Management team improves boarding by using Process Intelligence to get actionable insights on group activity, gate handling, and customer behavior. Depart this trip inspired to streamline your Claims Management, Customer Lifecycle, Internal Audit, and Regulatory Compliance processes.