When Ingka Group set out to define and improve their sales order management process with Celonis, that meant scaling changes across 30+ global markets. The home furnishing company, which represents 90% of total IKEA sales, is looking to move beyond fragmented systems and a brick-and-mortar legacy to go full omnichannel. Today, the company uses Celonis Process Intelligence to create visibility and connect people and processes. See how better process visibility helps them improve their processes as well as safeguard their system transformation. Ingka Group now aligns departments to one north star metric of Perfect Order Performance that guides the company’s path across end-to-end optimization, accelerated using AI-enhanced process insights.